consumer protection law is to adapt the process in the protection of consumer rights of citizens in the social relations of legal norms. Under normal circumstances, we shriek the consumer protection law is October 31, 1993 issued, January 1, 1994 effective as the The promulgation and implementation of the Act, is the first time in the form of comprehensive legislation to validation the rights of consumers. This is to protect the interests of consumers, regulate the behavior of the operators to maintain social and economic order, promote the healthy development of socialist market economy has magnificent significance.
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People's Republic of Consumer Protection Law Chapter I General Provisions Article II Article III Article IV Article V Article VI of Chapter VII of the consumer's right apt Article IX Article X Article XI Article XII of Article XIII of Article XIV Article XV Chapter III Chapter IV operator's duty apt the legitimate rights and interests of the state user protection consumer organizations Chapter VI Chapter VII Chapter discussion settlement Liability Chapter VIII Supplementary Provisions applicable to the object characteristics of consumer rights and the character of the operator's duty to determination consumer disputes (a) the dispute resolution approximate (b) dispute resolution Ji items specific rules violated the laws of consumer protection law liability (a) civil liability as violation of legitimate rights and interests of consumers (b) of the Consumer Protection Act of governmental duty (c) consumer protection decree in the nefarious laws of the PRC People's Republic of Consumer Protection Consumer Protection Law (31 October 1993 the Eighth National People's Congress Standing Committee adopted the fourth conference October 31, 1993 PRC Presidential Decree No. 11 published) Chapter I General Provisions Article 1 to defend the legitimate interests of consumers to nourish social and economic order, promote the healthy evolution of socialist mall economy, the evolution of this law. The second consumer expense need to purchase, use of goods or services, their interests are protected by this Law; Matters no provided for at additional pertinent laws and regulations to defend the third operator to cater consumers with the product, sales goods or services shall obey with this Act; Matters not provided for, shall comply with other relevant laws and regulations. Article IV operators and consumers to trade ought follow the voluntary, parity, fairness and nice faith rule. The state shall protect the legitimate rights and interests of consumers are no infringed. Countries to take amounts to protect consumers in exercising their rights, shield the legitimate rights and interests of consumers. Article namely to protect consumers' legitimate rights and interests of the mutual liability of society as a whole. The state encourages and supports always organizations and individuals to injure the legitimate interests of consumers behave of social control. The mass medium ought defend consumers 'legal rights to do publicity, break to consumers' legitimate rights and interests of the behave of public attitude. Chapter VII of the consumer rights of consumers in the purchase and use goods and receive services to personal and attribute safety from abuse to the right. Consumers have the right to require the operator to provide the goods and services, persistent with protection of private and property safety. Article consumers enjoy they purchase and use of goods or services received the right to the truth. Consumers have the right to goods or services assorted positions, require the operator to provide the price, origin, producer, uses, rendition, size, grade, main ingredients, production appointment, expiration date, certificate of inspection, operation directions , service, or service content, descriptions, costs and other relevant circumstances. Article IX consumers ambition have to choose the goods or services. Consumers have the right to choose to provide goods or services to operators, to choose the types of products or services method, judge to purchase or not to buy any kind of goods, to approve or not approve whichever of the services. Consumers to choose products or services, the right comparison, identification and selection. Article consumers enjoy the right to fair trade. Consumers while purchasing goods or receiving services, the right to quality insurance, rational price, such as fair commerce conditions, the correct measurement, the operator's right to refuse to enforce transactions. Article XI of consumers for the purchase or use goods or services received by the person, attribute damage, have the right to amends along to law. Article XII of the consumer to enjoy their legitimate rights and interests built by law to maintain the rights of social teams. Article XIII of the consumer to have way to the consumer and consumer protection aspects of perception. Consumers should strive to gain the goods or services, the knowledge and use of capabilities, appropriate use of goods, enhance self-protection. Article XIV of consumers in the purchase and use goods and receive services, to enjoy their person self-respect, right to respect for national customs. Article XV of consumers to enjoy goods and services and the protection of consumers' rights to supervise the go right. Consumers the right to report opposition the action against the interests of consumers and state agencies and their staff work in the protection of the interests of consumers of unlawful misconduct, the right to criticize the work of consumer protection namely recommended. Chapter XVI of the operator's obligations to the operators to provide consumers with goods or services, should emulate Zhao, Operators and consumers have admitted, should fulfill their obligations along to Zhao agreed, but the 2 sides agreed to not violate the laws and regulations. Article XVII operators should listen to consumers to provide products or services of their outlooks, accept the supervision of the consumer. Article 18 The operator shall assure that the goods or services encounter the private and property safety. May endanger the personal and property safety of goods and services, consumers should be made to the portrayal of the real and remove advising, and instructions and denote the correct use of goods or services, means, and to prevent harm from occurring. Operators found namely the goods or services there is a solemn lack of threshold, even now the appropriate use of goods or services may still be above the private and property safety hazard, it shall immediately report to the relevant governmental departments and inform consumers, and take to prevent harm accident measures. Article 19 The operator should provide consumers with the goods or services, real message, not to make disloyal and misleading propaganda. Operators to provide to consumers above their quality of goods or services issues and the use of methods of inquiry should be made real, explicit answer. Stores to provide goods should be apparently marked. Diershitiao operator should denote their true names and tags. Rental counter or other venue operators, should indicate their true names and tags. Twenty-one operators to provide goods or services shall be provided by Zhao relevant state published to consumers or affair practices, testimony of purchase or service documents; consumers ask for proof of purchase or service of documents, the operator must be published. Article 22 The operator shall ensure the regular use of goods or services below the provision of goods or services should have the quality, performance, usage and validity time; merely the consumer in the purchase of the goods or the service before the failings of its subsistence, except to understand. Operators to advertising, product descriptions, examples or other method that the quality of goods or services status. Should ensure that the goods or the actual quality of service and invariable quality indicated. Article 23 of the operators to provide goods or services, according to Zhao citizen regulations or the agreement with the consumer, bear the mend, replacement or return or other responsibilities, shall be according to Zhao citizen regulations or agreement to act, shall willfully postpone or unreasonably refused. Article 24 The operator shall not manner contracts, placards, statements, notices, etc. to make their stores to consumers is unjust, unreasonable requirements, or reducing, eliminating the damage the legitimate rights and interests of consumers shall bear civilian liability. Form contracts, notices,alexfiber.net, announcements, mart notices included in the preceding paragraph and other content, and its content is invalid. Article 25 The operator shall not be one insult to consumers, defamatory, consumers may not search the body and its belongings, not violate the consumer's personal freedom. Chapter IV of countries, consumer protection Article 26 The legitimate rights and interests of the consumer countries to amplify laws, regulations and policies, should hear to the opinions and demands of consumers. Article 27 The people's governments at all levels should reinforce leading, union, coordination, supervision and relevant administrative departments for the protection of consumers' lawful rights and interests. Governments at all levels should reinforce supervision, obstruction of harm consumers personal and property security acts, harm consumers in period to stop the personal and property security. Article 28 The people's administrations at all levels of industry and business ministry departments and other relevant administrative departments shall sham Zhao laws and regulations in their respective areas of responsibility, to take measures to protect consumers' legitimate rights and interests. The government should listen to consumers and community groups on the operator transactions, quality of goods and services, advice, and timely investigation. Article 29 in agreement with the relevant State organs shall Zhao laws and regulations to penalize the operators in the provision of goods and services against the legitimate interests of consumers of culprit acts. Article 30 The people's court shall take measures to assist consumer litigation. Meet the Chapter consumer organizations 第三十一条 consumer federations and other consumer organizations are established by law for goods and services to the community supervision to protect legitimate interests of consumers of social groups. Article 32 Consumers' Association to perform the following functions: (a) to provide consumers with consumer message and consulting services (B) involved in the administrative departments for goods and services, supervision, inspection (c) the legitimate interests of consumers of the problem, reflect to the relevant administrative departments, inquiries, proposals; (d) receiving consumer complaints, and complaint inquiry, mediation (e) complaints narrated to quality of goods and services can be brought to certification ministry identification, evaluation departments should When informed conclusions; (6) to bias the legitimate interests of consumers behavior, patronize the harmed consumer to sue (vii) damage to legitimate rights and interests of consumers through the hunk media to disclose, criticize. Governments at all levels of the Consumers Association to perform its functions should be supported. Article 33 shall not engage in commodity treatment of consumer organizations and for-profit services, not profit making recommendations to the community of goods and services. Chapter VI Settlement of Disputes Article 34 consumers and business operators location the interests of consumers dispute tin be resolved by the retinue means: (a) referee a settlement with the operator (b) apply mediation Consumers Association (c) to the relevant administrative complaint department (D) in accordance with the arbitration agreement approached by the operator arbitration body for arbitration (e) the people's court proceedings. Article 35 consumers in the purchase and use goods, their legitimate rights are being infringed may apply to the dealer for damages. Sales behind paying compensation, the responsibility of the producer or seller to provide goods belonging to other sellers of responsibility, the seller shall be entitled to retrieve the producer or other sellers. Consumer goods deserving to absence of other victims or ridge causes personal harm or property damage, and can seek compensation from the seller, you can also seek compensation to producers. Responsibility of the producer, the sales behind paying compensation, the right to recover the producer. Are the responsibility of the seller, producer compensation, the right to recover from the seller. Consumers receiving services, their valid rights are creature infringed, you can seek compensation to the service. Article 36 consumers in the purchase, use of goods or services, a aggregate of legitimate rights are creature infringed, because the original company split, combination, and can supply to alteration their rights and obligations after the company for damages. Article 37 The business authorization others to use Zhao's illegal business to provide goods or services, damage to legitimate interests of consumers, consumers can seek compensation for him, you can escape the business Zhao holders to claim compensation. Article 38 consumers at a trade show, the rental counter to purchase goods or receiving services, their valid rights are being infringed may apply to the sellers or service providers for damages. Fair end of the lease expires or the counter can also be the trade fair organizers, who claims the rental counter. Trade fair organizers, who damages the rental counter, the right to recover the sellers or service providers. Article 39 consumers to use false advertising by operators to provide goods or services, their legal rights are being infringed may apply to the operators' request for compensation. Advertising operator false advertising, consumers may request the administrative ministry to be punished. Advertising operators can not provide the operator's real label, residence, and shall be liable for damages. Article 40 of Chapter VII liability operators to provide goods or services of the following circumstances, besides as otherwise provided in this Act shall be according to Zhao, civil liability: (a) there is lack of Hom of goods (b) do not have the goods should have the property when the bargain is not stated in (c) does not encounter in the goods or their packaging marked on the product standard (d) does not meet the product description, physical examples showed that the quality of the state (e) production of goods or the obsolete sales failure, deterioration of the goods (f) insufficient number of sales of goods (g) services, content breach of compact and price of (8) to consumers for the repair, redo, replacement, return, make up the quantity of goods, services, or reimburse the purchase amount and demand compensation for damages, intentional tarry or unreasonable refusal of (i) laws and regulations damage the interests of consumers in other situations.第四十一条 operators to provide goods or services, resulting in consumers or other victims of personal injury, therapeutic expenses shall be paid, during manipulation care, reduced proceeds due to loss of working period and other expenses, resulting in disability, should also pay living with disabilities self fees, alive budget, disability compensation and dependency of human by living and other expenses needful; constitute a guilt, be held criminally responsible. Article 42 operators to provide goods or services, resulting in the necrosis of the victim or other consumers, should disburse the funeral expenses, necrosis compensation and dependency from the deceased person's living expenses and other expenses necessary; constitute a crime, held criminally responsible. Article 43 The operator violates the provisions of Article 25 of this Law, against the consumer's violation of human reputation or personal liberty of consumers should stop abuse, rehabilitation, to eliminate the effects of regrets and damages. Article 44 operators to provide goods or services, property damage occasioned by the consumer, the consumer should be essential by Zhao, to fix, redo, replacement, return, make up the quantity of goods, services, or refund the purchase price and compensation for losses course of civil liability. Consumers and operators have agreed otherwise, according to Zhao agreed to perform. Article 45 of state regulations or compact operators and consumers for repair, replace or return the goods, the operator shall be responsible for repair, replacement or return. Twice during the insurance period the repair is still not working, the operator shall be responsible for replacement or return. For repair, replacement or return of big-ticket goods, consumers require the operator to repair, replace, return, the operator should bear the reasonable costs of transportation. Article 46 provides operators by send order goods, should be provided by Zhao agreed. Zhao agreement fails to provide, according to Zhao consumers should demand to fulfill a contractual or refund; and shall bear the reasonable costs that consumers must pay. Article 47 of the operator to provide pre-payment of goods or services shall be provided by Zhao agreed. Zhao agreement fails to provide, it should be according to the requirements of consumers, Zhao returned to fulfill a contractual or advance; and advances shall bear amuse, consumers have to pay a reasonable fee. Article 48 The relevant administrative departments shall be identified as substandard goods, consumers are demanding returns, the operator shall be responsible for the return. Article 49 operators to provide goods or services fraud, it should be according to Zhao consumer request for additional compensation for the losses, addition the measure of compensation price for the consumers to purchase goods or services received twice the spend . Article 50 The operators of the following circumstances, by industrial and commercial administrative department shall mandate correction, according to circumstances, levy a single bureau or a admonition, confiscate the illegal earnings, impose a 1 times the illegal earnings of more than 5 times the nice, confiscation of illegal income, impose a fine of 10,000 yuan; contrive solemn, order rectification, cancellation of business authorize Zhao: (a) the production and marketing of goods does not meet the personal and property safety requirements (b) the product adulterated, or impurities, seq dictate, or substandard products as eligible product (c) production of goods or the obsolete sales failure, deterioration of the goods (d) the origin of fake goods, false or fraudulent use of another person's name and residence, forgery or fraudulent use of certification signs, notable brand and other quality marks (e) Sales of goods should be inspection and quarantine without inspection, quarantine, or fake inspection and quarantine results (vi) for goods or services for the false and misleading propaganda (vii) consumer for repair, redo, replacement, return, make up the number of commodities, services, or refund the purchase price and damages the requirements of intentional postpone or unreasonably refused (8) or the violation of human self-respect against the consumer's personal emancipation of consumers ( ) laws and regulations of the damage to the interests of consumers should be punished in other cases.第五十一条 operators to accept the determination of administrative discipline, punishment from the invoice of the decision within 15 days from the date of the afterward higher level administration for reconsideration, the reconsideration decision, from the receipt of the reconsideration decision within 15 days from the date of the people courts; can also instantly to the people's court proceedings. Article 52 of violence, threats and other methods to obstruct the administration staff from performing their duties, be held criminally responsible; nay, impede the administration staff in performing their duties without the use of violence or intimidation by the public security organs in accordance with Zhao, Article 53 The state workers neglect their duties or berth operators perform against the legitimate interests of consumers by their work unit or higher administration be given administrative sanctions; circumstances are solemn enough to constitute a crime shall be held criminally responsible. Chapter VIII Supplementary Provisions Article 54 peasants purchase and use directly for the production of agricultural production, the Senate, Zhao this Law. Article 55 of this Law from January 1, 1994 shall come into coerce. Features 1. Special part to the rights of consumers, that the law in order to protect the interests of consumers for the intention. The law lists the rights of consumers as many as 9, reflecting a higher level of protection. Consumer Protection LawFigure 1
2. Special emphasis on the operator's obligations. First of all, that operators and consumers should follow when dealing voluntary, equality, fairness and good faith principle. Secondly, the chapter provides operators and consumers on a particular obligation to the public. 3. To encourage and muster the whole society to protect the legitimate interests of consumers share the responsibility for damage to the interests of consumers of illegal all-round monitoring. 4. Emphasis on consumer protection groups, to a chapter provides the legal status of consumer organizations. Applicable Consumer Protection Act under the provisions of Article 2,3,54 of the law applicable to the object from the following three aspects of health information managementlarge Pok Consumer Protection Act
Solution: 1. Consumers need to purchase consumption, use of goods or services for consumer protection laws. The so-called consumers, is the need to purchase for personal consumption, use of natural goods and receive services. This worldwide pass is the same. International Organization for Standardization Committee on Consumer Policy to the consumer is defined as Because, strewed, individual natural person, in a weak position in the market, the law requires special protection. Therefore, in the consumption activities of social organizations, corporations and creations do not belong to the sense of the Consumer Protection Act, 2. Farmers to buy agricultural produce directly for use of production, the participants Zhao consumer protection law enforcement. Consumer Protection Act intentions to protect the operator as the antithesis of a special group - the consumer's legal rights. Farmers to buy agricultural produce directly for the production of information, notwithstanding not for personal consumption, but as the operator of the comparative side, its feeble situation is self-evident. Therefore, the Consumer Protection Act Section 54 to the farmers to buy agricultural generate directly for use of production behavior into the coverage of protection of the law. 3. Operators to provide consumers with the production and sale of goods or services for consumer protection laws. Consumer Protection Act to protect the kernel interests of consumers, operators and consumers in dealing with the relationship, operators should first comply with the relevant provisions of the Act; without making provisions of the Act, shall comply with other relevant laws and administrative regulations. The role of legal rights. Through the China's new laws and regulations, many covering consumer protection, such as the Civil Law, Law on Product Quality, Food Hygiene, etc., but to provide and receive services due to the occurrence of the problem of damage to the interests of consumers, only (2) maintaining social and economic order. on the social and economic order have an essential role in conservation. (3) to promote the healthy development of socialist market economy. Consumer protection is not a material of individual consumers, present-day social relations of production and consumption are inseparable, reasonable building, health spending will undoubtedly promote the development of the production of poised development. No consumption, there is not market. Consumer protection as an major portion of implementing consumer plan, it is favorable to the healthy development of socialist market economy. Consumer rights and obligations of the operators (a) the rights of consumers of consumer rights, refers to consumption activities, consumers are legally entitled to the amount of all the rights. Consumer protection laws for consumers to set up a divide but related nine rights. 1. Security rights. Consumers in the purchase and use goods and receive services to personal and property safety from damage to the right. 2. Right to know the truth. Consumers enjoy aware of their purchase and use of goods or services received the right to the truth.consumer protection and claims
3. The right to choose. Consumers will must choose the right products and services, including: (1) the right to choose to provide goods or services operators; (2) the right to choose the types of products or service mode; (3) the right to decide if to buy whether to accept any kind of goods or any of the services; (4) the right to contrast goods or services, identification and selection. Operator shall not interfere in any way the right of consumers to discipline their own choice. 4. Fair trade. Fair trade is the operator-to-consumer transactions should be reached on the basis of equality and fair results. Fair trade is reflected in two aspects: first, fair trade conditions, that consumers purchase goods or services; right to quality assurance, reasonable price, so the correct measurement of fair trading conditions; second, not to force the transaction. Zhao true wishes of the consumer is entitled to engage in trading activities, the operator's right to refuse to enforce transactions. 5. Obtain the right to compensation. Obtain the right to compensation, also known as the consumer's claim, according to Zhao Consumer Protection Law Article 11 stipulates that consumers for the purchase or use goods or services received by the person, property damage, have the right to compensation according to law. Enjoy the main claim includes: (1) the purchase of goods, users; (2) a receiver of services; (3) third, the consumer for any reason other than the chance scene and damage people. Claims include: (1) personal injury compensation, if it is life or cerebral health may demand compensation for damages; (2) compensation for property damage, according to Zhao consumer protection law and contract law and other relevant provisions of the law , comprising straight losses and the possible benefits of the loss. 6. Right of association. Consumers have legal rights established by law to safeguard their rights of social groups. Currently, the China Consumer Association and the Consumers' Association has been established at all levels. Practice has proved that the work of consumer organizations in promoting the healthy development of China's consumer action, the correlate between the authorities and consumers, operators and consumers to resolve the conflict more fully protect the interests of consumers, has played a positive role. 7. The right of access to relevant knowledge. Consumers have access to the consumer and consumer protection aspects of knowledge. Consumer knowledge mainly refers to the knowledge of the relevant goods and services; consumer protection knowledge mainly refers to the protection of consumer rights and how rights are being infringed when the effective settlement of legal knowledge. 8. Rights are respected. Consumers in the purchase and use goods and receive services, to enjoy their human dignity, right to respect for national customs. Personality rights are personal rights of consumers, the main makeup. Dignity and respect for others, the customs of different ethnic groups, is a country and an important character of social civilization and progress, but also the elementary legal requirements for protection of human rights. China is a multi-ethnic country, respect for the customs of ethnic minorities of special note, related to the country's reliability and unity, related to the nation's long-term harmony. Consumer Protection Law will be human dignity and national customs special partition to be provided, is a lusty moral right to protect consumers, but also the policy of the gathering and the country reflected in the law. 9. Monitoring the right to criticize. Consumers for goods and services and enjoy the consumer protection work of supervision. Supervision is a logical enhancement of these rights, the practical realization of the rights of consumers is crucial. This oversight of the performance, 1 has the right to the operator to monitor goods and services, the rights are violated in the prosecution or the right to sue; the second is right to state agencies and staff supervision, the protection of its work in the interests of consumers to report illegal misconduct, charges; third is expressed as criticism of the work to consumers, make suggestions. (B) the operator's legal obligations in consumer relations, consumer rights is the operator's obligations. In order to mainly protect the interests of consumers, the business behavior of thraldom operators, consumer protection law is not only a chapter provides the rights of consumers, but also a special chapter provides the operator's obligations. 1. Compliance with statutory obligations and contractual obligations. Operators to provide consumers with goods and services, according to Zhao should be laws and regulations to fulfill their obligations. The two sides have agreed, should be agreed Zhao obligations, but the two sides agreed not illegal. 2. Accept supervision obligations. Operators should listen to consumers to provide goods or services of their views, accept the supervision of the consumer. 3. To ensure the safety of goods and services obligations. Operators should ensure that the goods or services meet the personal and property safety. Operators should be: (1) may endanger the personal and property safety of goods and services should be made true statements and a clear warning, indicating the proper use and prevent harm from happening. (2) the operator found that the goods or services there is a serious absence of Canton, even though the right to use or accept the service may still be on the personal and property harm, should be immediately reported to the relevant government departments and inform consumers, and take the proper preventive measures. 4. Obligation to provide truthful information. Operators should provide consumers with the goods and services, real information, not to make false and misleading propaganda. Truthful information that consumers choose goods or services on the prelude and basis of the operator is not misleading or even false propaganda to trick consumers. For consumers about the quality, use and other issues of inquiry, the operator should make a clear, comprehensive and realistic answer. In adding, the cache attempts merchandise should be clearly marked, that is clearly the number of units the price in order to facilitate consumer choice, while preventing operators in the unit price, quantity or weight of random changes. Consumer Protection LawFigure 5
5. Indicate the real name and tag obligations. Operators should indicate their true names and tags. Rental counter or other venue operators, should indicate their true names and tags. Operator's name and marks, its main function is to discriminate the source of goods and services. If the name and mark is not real, it will empower consumers to mistake, not favor or believe the right choice operators. In the event of a dispute, you can not accurately decide the main claim. Lease space on the counter or behavior, which emphasizes the lessee an obligation to nail their true names and marks, the purpose is to distinguish between the lessee and the lessor in the accident of liability issues, facilitate the identification of obligation holders. 6. Certificates or documents issued by the obligation. Operators to provide goods or services, the state shall Zhao business practices or proof of purchase issued to the consumer or service documents; consumers to ask for proof of purchase or documents, the operator must be issued. 7. Quality assurance obligations. The operator is necessitated to ensure the quality of goods and services. This obligation is reflected in two aspects: First, the operator shall ensure the normal use of goods or services under the provision of goods or services should have the quality, performance, usage and validity period; but the consumer the purchase of the goods or services received before the flaws of its existence, except to know. Second, the operators to advertising, product descriptions, samples or other means that the quality of goods or services, conditions should be provided to ensure that the actual quality of goods or services with consistent quality indicated. 8. To fulfill the Operators to provide goods or services, according to Zhao national regulations or the agreement with the consumer, bear the repair, replacement or return or other responsibilities, shall carry out according to Zhao regulations or agreement, shall willfully delay or unreasonably refused. Here the repair, replacement or return is constantly said that Countries on a few commodities (primarily associated to the interests of most consumers and relationships personal and property safety of the goods) to implement three guarantees, intended to promote the importance of improving business productivity. Product quality, telling protection of users and consumers of personal and property safety. 9. Detrimental to consumers not to make unilateral obligations. Operator shall not form contracts, notices, statements, notices, etc. to make their stores to consumers is unfair, unreasonable requirements, or reducing, eliminating consumers' legitimate rights and interests of the damage should bear civil liability. Form contract is a unilateral Yi given operator, consumers, or only to accept, without changing its content opportunities; or merely refused, but can not be achieved or is tough to accomplish consumer demand, when the operator more time in an exclusive monopoly is so. Operators to make informed, announcements, shop notices, etc. are covered by the unilateral purpose, focusing on the protection of interests of the operators. Therefore, in these circumstances, the operator of the form contracts, notices, announcements, shop notices, which contain unfair to consumers, unreasonable regulations, or reducing, eliminating the damage the legitimate interests of consumers should bear civil liability, its content is invalid. 10. Not violate the obligations of moral rights of consumers. The consumer's dignity and personal freedom should be protected by law. The operator is not an insult to consumers, defamatory, consumers may not search the body and its belongings, shall not infringe the freedom of consumers. Consumer Dispute Resolution (a) dispute resolution means consumers and business operators place the interests of consumers dispute,8996.org, through the following channels. 1. Negotiate a settlement with the operator. When consumers and operators for goods or services, dispute, negotiate a settlement should be the favored method, particularly the argument generated by misunderstanding, by unraveling, humility, and other measures to make salvage can resolve conflicts, to quell the dispute. Negotiate a settlement must be voluntary on the root of equality. 2. 3. 4. 5. 2. 3. 4. 5. 6. 7. 2. 3. 4. 2.
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